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This Marking Scheme has been prepared as a guide only to markers. This is not a set of model answers, nor is the Marking Scheme exclusive, for there will frequently be alternative responses which will provide a valid answer. Unless a question specifies that an answer be produced in a particular form, then an answer that is correct, factually or in practical terms, must be given the available marks.

If there is doubt as to the correctness of an answer the relevant NCC Education materials and associated module textbook should be the first authority.

Throughout the question, please credit any valid alternative point.

Notice to Markers

Where markers award half marks in any part of a question they should ensure that the total mark recorded for a task is rounded up to a whole mark.





a) Outline and describe Kallman & Grillo’s Ethical Framework


•Understand the situation, identifying key facts and stakeholders

•Identify key ethical issues, key issues and actions

•Analyse alternative ethical solutions and the consequences of each set of actions

•Decide and Implement, make a decision and justify actions, communication action plan to stakeholders, document all the findings.

Award 2 marks for each appropriate point made to a maximum mark of 10.



Total 10 Marks



a) The first stage of the project lifecycle is to create a business case.



Describe the tasks involved in creating a business case.




Identify alternative solutions



• Justify the startup project



• Identify the business problem or opportunity




Cost benefit analysis




Recommend a solution



Award 2 marks for each appropriate point made to a maximum

mark of 10.




Total 10 Marks



a) There are many tools and techniques associated with the

development of a project


management strategy.



Name any TWO tools or techniques.



Possible answers include;



SWOT, BCG, Porter’s 5 Forces, NPV, ROI, Balanced scorecard, Weighted scoring model.


b) For each of the TWO tools you selected in part A, give an explanation of its use and value.


•SWOT – strengths, weaknesses, opportunities and threats

•BCG – Boston Consulting Group Matrix – for understanding the marketplace

•Porter’s 5 Forces for the analysis of competitive advantage

•NPV – Net Present Value, for monetary analysis

•ROI – Return on Investment, for monetary analysis

•Balanced scorecard and Weighted Models both provide opportunities to consider a range of very different factors beyond the economic ones when appraising projects or alternatives

Work on each of the tools has a maximum mark of 4.

The 4 marks should be awarded 2 for the value of the tool and 2 for its use.

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Total 10 Marks




There are many ways a new software system or upgrade can be installed. The approach taken



will depend on a wide range of factors. Name any TWO deployment techniques or







Current approaches include Pilot, Parallel, Big Bang, Web.




For each of the approaches identified in part A illustrate when each would be appropriate



through simple examples.



•Pilot to trial a system before it is rolled out to many branches/locations.

•Parallel for critical systems especially those with complex logic or financial repercussions to ensure it mirrors the manual or legacy software being replaced.

•Big Bang for non-critical or support systems where the default back to the old system is easy.

•Web specific for Internet based applications

Award up to a maximum of 4 marks for work on each of the approaches selected.


Total 10 Marks



a) A commonly used tool for risk analysis is Risk Assessment Mapping.


Explain the advantages of using this tool.


This tool is chosen because it is simple to use, helps clarify where the key issues lie and enables risks to be assessed according to the potential impact and chance of occurrence.

For full marks a student is expected to make 3 distinct points, 2 marks awarded for each point.

b) Briefly outline TWO weaknesses or downfalls that arise from Risk Assessment Mapping.


The tool does not have a mechanism built within it to consider urgency –

For example how soon a risk might occur or how fast the reaction to the risk occurring needs to be.

Award a maximum of 2 marks for each weakness or downfall outlined.

Total 10 Marks

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a) ISO31000-3 is an International Risk Standard.


Explain FOUR benefits of working to this standard.


•There is an increased likelihood of achieving organizational objectives

•Encourages proactive management

•Increases awareness of risks

•It is an accepted International norm

•It establishes a reliable decision making and planning basis

The student must explain 2 benefits clearly to achieve half marks.


Total 10 Marks



a) ITSM stands for IT service management. Increasingly it is being out sourced.


What is Service Management and what is the purpose of a service level agreement?


It is a common understanding between the customer and provider, through managing service level expectations and delivering the support to achieve organisational goals.

b) Explain why IT service management is being outsourced more frequently.


• To lower costs

• To make it is easier to control and budget for IT expenditure

• To allow the organization to focus on the core business operations

• To buy-in expertise not available in the client organisation

The student will need to make 3 distinct points in the explanation to achieve full marks. That is 2 marks for each appropriate point made.

Total 10 Marks

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a) In your study of Quality Assurance you were introduced to the acronym COBIT.


Explain the meaning of this acronym.


Control Objectives for Information and related Technology


b) Outline the key features associated with COBIT


•Developed by SACA – Information Systems Audit and Control Association

•It relates to the governance of ITSM

•There is no tolerance of misconduct

•It provides an audit and compliance guide.

The student should be awarded 2 marks for each key featured included in the answer to a maximum of 7 marks.


Total 10 Marks



a) Achieving Quality always comes at a cost.


There are generally considered to be THREE classifications of Quality Cost.


What are they?


•Prevention costs

•Appraisal costs

•Failure costs – both internal and external

b) Give an example to illustrate the nature of each of these classifications of cost and suggest 7 with justification which is the most important to an organisation.

•All appropriate suggestions should be accepted.

•Preventive costs include the cost of testing.

•Appraisal costs include the costs of audits

•Failure costs include the costs to replace faulty goods.

Award 2 marks for each appropriate example given.

The final mark should be allocated for the student response to which cost is the most important.

All 3 answers are acceptable as long as the justification suggests understanding. However I would suggest Failure costs external should be the most importance because of the potential impact on the company’s reputation.

Total 10 Marks

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a) The EFQM is the European Foundation for Quality Management.


Explain the purpose of this body, its value and level of acceptance.


This body was founded in 1988 to promote best practice in terms of Quality Management. An EFQM Excellence model was developed to help promote European excellence; however the framework is accepted and valued worldwide.

b) TICKIT was developed in the UK by the British Standards Institution,


Give an explanation of why this this standard was developed.


This standard is ISO standard compatible but TICKIT was developed specifically to meet the needs of the IT industry sector.

There are 3 key points: students who can show that they understand that TICKIT came after the ISO standards, that the ISO standards were not useful for the software industry, that TICKIT was developed specifically to meet the IT industry needs.

Students should be awarded full marks for demonstrating a good understand of any 2 of these ideas. However equally full marks maybe awarded for a slightly muddled understanding of all 3 key points.

Total 10 Marks


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