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Contributor Personality Development

Subject Code: 1990001

Gujarat Technological University (GTU)

About CPD Examination

1.The examination paper will have 90 questions.

1.1.There will be 7-8 questions from each of the 12 Units.

1.2.All questions are compulsory.

2.The duration of the examination is 2 ½ hours (i.e. 150 mins).

3.All questions are in multiple choice format (MCQ).

2.1.The questions are in the form of scenarios / situations giving 4 options.

2.2.The student is expected to choose exactly one option out of the 4.

2.3.All 4 options are valid, with a hierarchy in the quality of response

2.3.1.The best contributor option carries 5 marks (i.e. full marks)

2.3.2.The second-best option carries 3 marks

2.3.3.The third-best option carries 2 marks

2.3.4.The fourth-best option carries 1 mark

2.4.Maximum marks for the paper will be 450.

4.The scores will be normalized to 70 marks for Diploma, BE, MCA, ME. (i.e. Student gets

[(M/450)*70] marks where “M” is the marks the student got in the CPD paper) and to 80 marks for B. Pharma students (i.e. Student gets [(M/450)*80] marks where “M” is the marks scored by the student in CPD paper).

5.Pass marks -

5.1.For Diploma and BE pass mark is 23 out of 70.

5.2.For MCA and ME is 50% i.e. 35 out of 70.

5.3.For B. Pharm pass mark is 40% i.e. 32 out of 80.

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Sample Question Set – I

Sample Questions for End-Semester Examination

Q.1. Surya has a meeting in his office. On his way to the office, in the bus, he has got stuck in a traffic jam. Which of these actions show that he is a contributor?

a.He calls his office to inform them that he is likely to be late for the meeting.

b.He gets down from the bus and takes alternate transport to reach office.

c.He starts to complain about how bad the traffic has become nowadays.

d.He gets out to find out how much time it would take for the traffic to clear up.

Q.2. Rajnish stitches car seat covers. What is the widest view of his work? a. He covers car seats.

b. His work ensures that car owners feel proud of their cars.

c. He makes car accessories for people who want „additions” to their car. d. His work is a part of making the car valuable.

Q.3. Praan and Kamaal work in a restaurant. Praan clears the tables and Kamaal is a waiter. One day, Praan has to suddenly rush home as his father is unwell. As a contributor, which choice should Kamaal make?

a.He tells his seniors that some other temporary worker is needed for clearing the dishes.

b.He calls his co-workers to find the best way to deal with the situation together so that customers are not inconvenienced.

c.He decides to clear his tables himself and tells the other waiters to do the same.

d.He continues to do his own work (taking orders etc.)

Q.4. Kantilal drives a truck which is used by a shop to deliver furniture to customers. When can he be called a contributor?

a.When he can make sure that the customers will be happy with the entire service.

b.When he can deliver the furniture undamaged and on time.

c.When he can choose to drive within the speed limit.

d.All of the above.

Q.5. The College Sports Day is a couple of months away. Denai wants to win the 'Best Athlete' Award again. Which of these thoughts would help him the most?

a.I must improve my stamina and my speed so I can become better as an athlete.

b.Anyway, I won the award last year. So it will be easy to win this year too.

c.I should try to practice before the Sports Day so as to win the award this year also.

d.I must start regular running practice to beat my last year's record.

Q.6. Arjun is a peon in a bank. He has been given one more task, that of updating passbooks. How does he view his capability to do this additional task ?

a.I can learn how to do this additional task if someone teaches me.

b.I am not capable of doing this work (it requires me to know computers).

c.I am capable of learning any work which is given to me.

d.I am capable of learning computers to do this task well.

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Sample Question Set – I

Q.7. Jagjit has been promoted to the post of quality supervisor in the factory where he works. As a contributor, how does he view his role?

a.My role is to conduct quality checks.

b.My role is to protect my company's reputation.

c.My role is to ensure our products fall within the quality requirements.

d.My role is to ensure that our customers are happy with the quality of our products.

Q.8. The army officer had received medals for bravery in a war a few years back. What is widest possibility he can see, if he wants to contribute to the world?

a.I could take up more challenging military assignments – I am an expert already.

b.I could choose to train army men for real combat – my experience will be useful.

c.I could choose to join an international mission for peace in a war prone country – I‟m sure I can make a difference to the thinking about war.

d.I could choose to go for a rescue mission in a disaster area (flood-hit, earthquake-hit area etc.) and help there.

Q.9. Aastha works in the customer sales office of the passenger ship company (which offers holiday cruises). Her boss congratulates her for meeting her targets. She has achieved success because...

a.her boss is happy with her for meeting the sales target.

b.she enjoyed convincing customers to go for a holiday.

c.she is happy she managed to sell enough of tickets.

d.she enjoyed the challenge of selling the tickets.

Q.10. Phalguni applied for participating in the cookery contest show on T.V. She did not win but was chosen for the second round. How can you help her to expand her vision of success?

a."You were at least selected for the contest, which means there is something in you that is deserving."

b.“Look at the confidence you have gained by competing against so many people who are so good.”

c.“You went till the second round – that means you were better than some of the other participants.”

d.“Don't worry, you can participate next year and win the contest."

Q.11. Karuna and Ajitabh joined as trainees in a hotel. After 10 years, Karuna has become the Manager. Ajitabh is the Assistant Manager. He is respected highly by his team for always encouraging and developing their capability. From your understanding of success, which of the statements is correct?

a.None of them are successful

b.Ajitabh is successful

c.Karuna is successful

d.Both of them are successful

Q.12. Jamnalal has started a business of manufacturing ball bearings. What course of action should he take to achieve both inner and outer success?

a.Get contracts somehow and manufacture low cost ball bearings.

b.Work towards keeping costs as low as possible so that profit margins can be high.

c.Work hard and slowly build up goodwill among his customers to increase his business.

d.Invest in training all his employees to deliver high quality ball bearings to his customers.

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Sample Question Set – I

Q.13. P. T. Usha is regarded as one of the greatest athletes of our country who has also started an athletic training school for young girls. She said that she wants to ensure that India wins in international events. What does that tell you about her?

a.Her career is focused to make herself famous as an athlete.

b.Her career is focused on improving her own capability – first as an athlete and later as a coach in athletics.

c.Her career is focused to make herself famous as a coach and as an athlete.

d.Her career is focused on making Indian athletes win international events and she is working towards achieving that purpose

Q.14. Dilip is a commerce graduate and has been offered a job from a bank. Which approach should he use so that he can grow in his career (as a contributor)?

a.He should enquire about what kind of projects are done by the bank

b.He should ask about the salary package and join if it meets his expectation.

c.He should find out whether there will be opportunities to expand himself and contribute to the community.

d.He should consider if the work is interesting and whether he will enjoy it.

Q.15. Harsha is a postman. When is he focused on expanding his capacity to contribute most?

a.“I am just a postman who delivers letters. There is nothing much to learn in this role”

b.“I can help out whenever any co- worker is sick or absent. That way I can learn new skills also.”

c.“I can learn the local language so that I can help not just myself (it will help me ask directions in local language) but others also (I can read out letters or write for anyone).”

d.“I like my job and I should make sure that all the letters reach in time to the right person.”

Q.16. Tanuja is a computer teacher in a school. What should she do to choose both an external and inner growth vision?

a.Apart from doing her work well and helping the school, she should volunteer to teach the non-teaching staff on how to use computers / software so that their work becomes easier.

b.Beyond doing her work well, she should think how she can help her school e.g. suggest anti-virus software for the computers.

c.She should do her work well and also read up on the latest developments in computer software.

d.She should make sure that whatever work she does is always up-to-date / completed.

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Sample Question Set – I

Explanatory Answers

Q.1. Just complaining about the traffic jam will not help anyone and hence option (c) is least contributive in nature. Option (c) also indicates that there is a lack of intent to reach office on time. Option (c) scores only 1 mark.

Option (d) is better than option (c) it shows there is some intent to reach office on time. Option (d) scores 2 marks.

Option (a) is better than both (d) and (c) since here Surya respects his work and sees that his being late will be not in the best interest of his team and organization. Also, by the act of informing he has given consideration to other people who would be participating in the meeting (he values their time too). Option (a) scores 3 marks.

Option (b) clearly is the best contributive option. Surya here demonstrates a clear intent to reach office on time. He is doing all that he can do to find the solution to the problem and try and reach office on time. Surya here is taking the responsibility, he values the meeting and his work and clearly has a “make things happen” attitude. Option (b) scores 5 marks.

Insight: Contributors go all out to try and find an answer. They take responsibility for „making things happen‟ in any situation.

Unit 1: Who is a Contributor?

Q.2. In option (a) Rajnish looks at his job in a very narrow way as a 'mere' tailor. He will only stitch (Rajnish here does not know about customer satisfaction). Option (a) scores 1 mark.

In option (c) Rajnish looks at his delivered product (seat covers) as something which will be an addition to some cars. He doesn‟t look at his job as something which can add value to the cars and the owners (customers). He surely doesn‟t respect his job. Option (b) scores 2 marks.

If Rajnish looks at his job as the one which will make the end product valuable (in this case, the end product is car) - he will strive for customer satisfaction. In option (d) Rajnish does see the value he is creating or is capable of creating, but it is slightly lesser than the best option because the value of the car is as perceived by him and not the customer. Option

(d) scores 3 marks.

If Rajnish believes that the only reason why he works is to make his customers feel happy, then he will take pride in his work and at the same time believe that his work is necessary to make the end product better which in turn will make the customer happy.

Insight: Contributors have a wider view of their work and thus take pride in doing their work well.

Unit 1: Who is a Contributor?

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Sample Question Set – I

Q.3. Just because one of the team member is absent that does not mean the customer should suffer. We see examples like this all over - how many times do we see long queues at banks, ticket counters etc. because one person is absent.

When Kamaal continues to do his own work as given in option (d) he shows an apathetic approach towards his team mates, his hotel and customer. Option (d) scores 1 mark.

Kamaal in option (a) just passes the problem upwards without putting in any effort to solve it or trying to come up with a solution to the problem. Option (a) scores 2 marks.

Kamaal in Option (c) is leading by examples. He himself is cleaning the table/dishes and has not just stopped at giving advices. This option has lesser weightage primarily because he has decided the solution by himself and expects other to follow. 3 Marks for option (c).

In Option (b) Kammal decides to call his co-workers and together decide what the solution could be so that customers do not feel uncomfortable. The best part when everyone decides on a plan together is that everyone feels responsible for the solution and takes ownership of the consequence. Option (b) scores a full 5 marks.

Insight: Contributor‟s focus is on achieving the larger goals of the team, rather than focusing only his/her own personal success.

Unit 1: Who is a Contributor?

Q.4. Each option given in the question is a contributor practice just that by itself it is incomplete but when all are done together it results into CONTRIBUTION.

Practitioners of Option (c) demonstrate adherence with the law. Kantilal demonstrates ethical values here, but this should not be an excuse for being late. 1 mark for option (c)

In Option (b), he delivers the furniture undamaged and on time. Here Kantilal demonstrates effectiveness in his work. He also demonstrates certain degree of human concern since he is concerned about the inconveniences which the customer has to go through incase the furniture gets damaged. Option (b) scores 2 marks.

In option (a), Kantilal surely demonstrates effectiveness and great deal of human concern. 3 marks for option (a)

Since a contributor seeks to combine Effectiveness and Values, all of the three are very important. Option (d) scores 5 marks.

Insight: In any work, the Contributor Personality seeks to combine

–Effectiveness (Performing work activities well & Achieving the goal)

–Values (Being ethical & Demonstrating human concern)

Unit 1: Who is a Contributor?

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Sample Question Set – I

Q.5. Denai in option (b) gives a static identity to himself. Denai is completely depending on his past achievement. He thinks he will win this year because he had won last year. Hence, option (b) is the least contributive answer. Option (b) scores 1 mark.

Denai in option (c) also gives a static identity to himself. Even though Denai is willing to practice it is only for winning at the Sports Day. Option (c) scores 2 marks.

Denai in option (d) is better than option (c), because the intention of practice is not just winning but improving last year‟s performance. Thus effort is directed towards improvement though the improvement is restricted to beating the records. Option (d) scores 3 marks.

Option (a) is the most contributive because here Denai‟s focus is on improving his ability as an athlete. If he focuses on this one thing alone, not only will he win but he will also improve his previous performance. With this attitude he is likely to perform well not just for the Sports Day but for any other event or activity in future. Option (a) scores 5 marks.

Insight: The Contributor‟s image of self is not defined by his/her past glories.

Rather, the contributor sees oneself in terms of his/her future potential – what he/she can accomplish in the future.

Chapter 2: Contributor‟s Identity

Q.6. Arjun in Option (b) is absolutely unwilling to learn and grow with new task and hence has blocked himself from growing any further. Option (b) scores 1 mark.

Option (a) reflects Arjun‟s willingness to try new work but at the same time shows dependence. He says he will do the work only if someone teaches him to do. Thus willingness to learn, do & grow is dependent on others. Option (a) scores 2 marks.

Option (d) is a very contributive attitude. Here Arjun is not restricting himself and is willing to learn new things. However the scope is narrow because Arjun‟s attitude seems restricted only to the given new task (or to computer). Option (d) scores 3 marks.

Option (c) is most contributive of the given four options because it reflects a willingness to learn and grow in Arjun‟s attitude. Because of his eagerness to learn and grow, Arjun is always ready to accept new challenges as opportunities. Option (c) scores 5 marks.

Insight: The Contributor‟s image of self is not built on the pride of “knowledge gained”. Rather, he/she oneself as a “learner” – where he/she is always willing to learn and grow.

Unit 2: Contributor‟s Identity

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Sample Question Set – I

Q.7. Option (a) indicates that Jagjit has reduced his job title to a mere activity. When such a thing happens, people do not take ownership of the end result and are likely to shirk (dodge/evade) responsibility too. 1 mark for option (a).

In Option (c), Jagjit considers himself responsible for ensuring that products fall within quality requirements. He has with this definition considered himself responsible for the end product. This will ensure a better quality product. 2 marks for option (c).

Jagjit in option (b) has shown willingness to go beyond his job title however will exert himself only to benefit his company. Jagjit here has very well understood that the reputation of his company is directly linked with his performance in this job. Therefore, He has included the reputation of the company within the ambit of his responsibilities. 3 marks for option (b).

Option (d) is most contributive because Jagjit has gone beyond his job title of “Quality Supervisor” and has considered himself responsible for the happiness & satisfaction of all his customers. This attitude will always push him to do all that is right for the customer. By taking the responsibility of the last person in the chain all the intermediate links are automatically taken care of. 5 marks for option (d).

We can also look at these options in the following manner:

Option a: Only my work

Option b: Me + My team (only when the whole team works, the end product can have quality)

Option c: Me + My Team + My Company

Option d: Me + My Team + My Company + My Customer

Insight: The contributor‟s image of self is not defined by “power and position”. Rather, the contributor focuses on the “responsibility” he/she has been entrusted with in that role.

Unit 2: Contributor‟s Identity

Q.8. In option (a), the officer sees himself as "expert" in a particular field and thus takes up a certain kind of assignment. Option (a) scores 1 mark.

In option (b), the officer sees himself in wider terms than (a). He sees that he can mentor and make a positive difference in others due to his "experience". Option (b) scores 2 marks.

In option (d), the officer sees himself as one who can make a positive difference in face of adversity. Option (d) scores 3 marks.

In option (c), the officer sees himself as one who can proactively make a positive difference to the world (unlike in option (d) where the positive difference to the world is a reaction to some calamity/adversity). Option (c) scores 5 marks.

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Sample Question Set – I

Insight: The Contributor‟s image of self is not defined by the qualifications and achievements he/she has got. Rather, he/she thinks of oneself as someone who has the capability to make a positive difference in the world.

Chapter 2: Contributor‟s Identity

Q.9. Aastha in option (a) is measuring the success only in terms of external success of meeting boss's expectations (or recognition of the boss). Aastha will only keep meeting the target till the time she observes this recognition. The moment she will identify that her boss has recognized her effort her inspiration to keep performing will go off. Similarly if she identifies that her boss is not recognizing her effort, she may lose interest in performance instead of putting in more effort. Option (a) scores 1 mark.

Aastha in option (c) measures her success on the work (meeting the target). She may relax after meeting the target or may totally loose interest in performing when given an extra- ordinarily huge target. She is not enjoying the work or the thrill of the challenges which come with any job. Option (c) scores 2 marks.

Aastha in option (d) is enjoying the challenge. So she is definitely enjoying inner-success but note here the key word is "selling tickets" which is narrower than "convincing customers to go on holiday". Selling the tickets can be monotonous or even transactional (if customer‟s benefit is not considered). But the joy of seeing a happy customer is dynamic and ever-evolving. Option (d) scores 3 marks.

Option (b) clearly suggests that Aastha is getting joy in the experience and the challenge of convincing customers. Option (b) scores 5 marks.

Insight: External and internal success includes not just meeting targets, getting bonus or being recognized by others, but also the experience and challenge of working for a target and the joy of achieving it.

Unit 3: The Contributor‟s Vision of Success

Q.10. Option (d) is the lowest in terms of the contributions among the given four options as it does not enable Phalguni to gain anything from the failure but just tells her to move on with no reflection and without any learning from the participation. It also focuses on attempting for external achievement again. 1 mark for option (d).

In option (c) though the success is being measured in terms of being better than others (external), it has a positive way of looking at failure, hence it is better than option (d). 2 marks for option (c).

Option (a) will enable Phalguni to see that she was selected for the contest and therefore worthy of being a participant. Here some weightage is given on the inner success (ability to contest) over the external loss. 3 marks for option (a).

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Sample Question Set – I

Option (b) helps Phalguni to recognize confidence and hence believe that despite losing the contest she won something much more valuable. The focus is on “inner success” and it enables her to move away from failure of not winning. The inner success is long lasting and energizing while the external success had she won would have been short lived. This is an expanded vision of success (she has become stronger due to the experience). 5 marks for option (b).

Insight: Sometimes one does not “win” an external achievement, yet one feels that one has gained confidence and become stronger from the experience. To others this might look like a “failure” but to you it doesn‟t seem so – this is an expanded vision of success.

Unit 3: The Contributor‟s Vision of Success

Q.11. Option (d) recognises both external and inner success as important ingredients of success. An expanded vision of success includes both inner (respect from team) & external (role of a manager) Option (d) scores 5 marks.

Option (b) It recognises inner success and places it higher than external success as inner success is more long lasting. Option (b) scores 3 marks.

Option (c) recognises only external success which is also very important. Option (c) scores 2 marks.

1 mark for option (a)

The important point here is that external success is important BUT it is important to go for it along with internal success.

Insight: Both of them are successful. One has achieved external success and one has achieved inner success. An expanded vision of success includes both.

Unit 3: The Contributor‟s Vision of Success

Q.12. Jamnalal in option (a) may at best have short term external success but even that will not last. His customer will start getting dissatisfied soon and these unsatisfied customers will stop giving him contracts. 1 mark for option (a).

Jamnalal in Option (b) may have make profits (external success) but he is not showing any concern towards his customers or not even to his company. His goal of inner success is not getting met (or is not even considered). 2 marks for option (b).

In Option (c), He has moved higher from profits to building goodwill "among customers" so the definition of external success has widened. Thus, this option is higher than Option (b). However, the reason for doing so is to "increase business", he somehow fails to understand that increased business is an automatic by-product of customer satisfaction and good-will among them. 3 marks for option (c).

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Sample Question Set – I

Whereas in Option (d), Jamnalal is focused on 3 different things: customer satisfaction, employee development and high quality of the product. He is not only interested in External Success but understands that Internal Success is also very important and necessary for External Success. 5 marks for option (d).

Insight: Definition of success determines the course of action an individual is likely to take to achieve his goals.

Chapter 3: The Contributor‟s Vision of Success

Q.13. This part of the question “She said that she wants to ensure that India wins in international events.” clearly indicates that P. T. Usha has a purpose. A Contributor will definitely recognize the purpose.

Thinking that Usha‟s focus is on becoming "famous" only as an "athlete" is seeing her achievements in a very narrow way. Option (a) scores 1 mark.

In option (c), her evolution as a coach from an athlete is evident but the focus is on becoming "famous" both as "coach and athlete". Option (b) scores 2 marks.

Option (b) recognizes her willingness to learn and make "herself" a better coach. Option (b) scores 3 marks.

Option (d), categorically recognizes her purpose (“making Indian athletes win international events”) and also her willingness to learn all that is needed to achieve that purpose (“she is working towards achieving that purpose”). Option (d) score 5 points.

Insight: The Contributor is purpose-focused, and is thus willing to learn and do whatever it takes to serve the purpose.

Unit 4: The Contributor‟s Vision of Career.

Q14. Salary and perks are important but the thrills to face challenges and opportunity to develop one-self is even more important. Actually, one‟s continuous growth in salary and perks are the outcome of one‟s continuous growing skills.

Option (b) where Dilip is focused only on the "salary & perks" is of course least contributive. Dilip might be good at negotiation and may be successful in leveraging expected salary from the employers but if he is not intended to grow then Dilip will get stagnant sooner than later. Option (b) scores 1 mark.

In option (a), Dilip at least goes beyond salary and tries to find out what kind of work he would be doing. Here Dilip shows an affinity towards work which is a positive attitude, but he lacks intentions to seek growth/development. Option (a) scores 2 marks.

Dilip in option (d) goes beyond salary, finding out the "what work he would be doing" to assess if he would "enjoy" doing it or not. Dilip in option (d) is better than (a) since he is concerned about the quality of work. If he indulges in a work which he enjoys than he will

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Sample Question Set – I

be able to deliver high quality output. But here again, Dilip is not open to new learning and is possibly reluctant to grow. Option (d) scores 3 marks.

In option (c), Dilip is focuses on the "opportunities of development and contribution" in his work. This is Contributor‟s Opportunity Vision of Career. Option (c) scores 5 marks.

Insight: Opportunities to face challenges and one‟s own development are more important than salary and perks.

Unit 4: The Contributor‟s Vision of Career.

Q15. Harsha in option (a) is closed to learning. He is restricted by his comfort zone and is scared to identify the learning opportunities. Option (a) scores 1 mark.

In option (d), Harsha though does not see learning opportunity in his job, he sees that he has a "responsibility" as a postman to "make sure" that letter reach on time to the right person. Option (d) scores 2 marks.

In option (b), Harsha sees opportunity to contribute beyond just his role. He "volunteers to take up new responsibilities" and thus "learn". Option (b) scores 3 marks.

In option (c), Harsha sees opportunity to learn and thus contribute to "not only self but others as well". He is willing to try out and learn new things, diversify and volunteer for new responsibilities and roles. He is indeed expanding his capacities. Option (c) scores 5 marks.

Insight: The Contributor is willing to try out and learn new things, diversify if needed, volunteer for new responsibilities, take on new roles – thus expanding his/her capacity.

Unit 4: The Contributor‟s Vision of Career.

Q16. In option (b), Tanuja remains in her comfort zone and thus sticks to her job description. She may be good at what she does (working with software and hardware), and suggesting anti-virus softwares falls well within her ambit of expertise. But she is confined in her knowledge and does not try anything new. 1 mark for option (b).

In option (d), Tanuja expands her capacity but the new learning is, again, only within the "job description". 2 marks for option (d).

In option (c), Tanuja has moved out of her comfort zone (job description). Here she is growing by learning latest development in the field of computer software, even though she has restricted herself to a particular field, but still there is huge potential to grow in it. Moreover, constant changes in the software field will need her to continuously adapt to the new technology which in itself will be a great learning. 3 marks for option (c).

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Sample Question Set – I

In option (a), the person is completely free of any boundary (comfort zone) and is consciously "expanding capacity" by trying new things, taking up new roles, volunteering for new responsibilities etc. Here she has adopted a new role all together; she will face different type of challenges like unwillingness of teaching and non-teaching staff etc. and she will be required to overcome that. The learning here will be totally different from her area of expertise and help her to grow new skill sets for herself. 5 marks for option (a).

Insight: The Contributor recognizes and seeks both external growth as well as inner growth within him/herself.

Unit 4: The Contributor‟s Vision of Career.

Answer Key

Q.1.

b

Q.5.

a

Q.9.

b

Q.13.

d

Q.2.

b

Q.6.

c

Q.10.

b

Q.14.

c

Q.3.

b

Q.7.

d

Q.11.

d

Q.15.

c

Q.4.

d

Q.8.

c

Q.12.

d

Q.16

a

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© APRIL 2012; ILLUMINE KNOWLEDGE RESOURCES PVT LTD. CREATED FOR THE I-BECOME INITIATIVE.